This Policy is intended to explain Our privacy practices and to inform You as to:
Kinds of personally identifiable information ("Personal Information") We collect from visitors of the Site.
How Personal Information is collected.
How we use Personal Information.
The circumstances under which we disclose Personal Information to third parties.
How You can access, update or delete any Personal Information collected about You by Us.
The mechanisms We have implemented to protect Your Personal Information.
The Information We Collect
How We Use the Information
We use the content You provide to us including, but not limited to Your reviews, Your comments, Your review updates, information related to emails You send to companies via Our Site, information related to calls You make to companies via Our Site, information You provide Us when completing any of Our surveys (the “Complaint Information”) for Our internal statistical purposes including research and development and for rebuttals. Complaint information including pictures and sign-in names is displayed to people in order to facilitate user interaction and comments in the PissedConsumer.com community. We may also share public information contained in a complaint with third parties at Our own discretion. We will share a user's e-mail address or other Personal Information with such third parties (including, but not limited to journalists, reporters and other media representatives) in the event We have been expressly authorized by the user. Upon visitor's consent, We may disclose visitor's information, including Personal Information, to the companies participating in Our Business Solutions Program. We do not sell Personal Information of Our users.
We may disclose information about Our visitors, including Personal Information (e.g., e-mail address, phone number), at the request of Third Party Neutrals (please see Our Legitimacy Verification Program Rules and Conditions), when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Site and applicable laws, or to protect against misuse or unauthorized use of the Site. We may also disclose user information whenever We believe disclosure is necessary to limit Our legal liability; to protect or defend Our rights or property; or protect the safety, rights, or property of Our visitors or others.
Information that You provided during the review submission process for the company to contact You may be shared with verified representative(s) of that company.
We may use visitors' Personal Information for Our internal purposes of enabling visitors to enter one of Our online contests or sweepstakes, to subscribe to Our online newsletter or to inform visitors of upcoming events and special announcements. Each e-mail contains instructions on how to be removed from the subscription list.
We may use information about visitors, such as age, gender and interests for improving Our reporting on aggregate basis and for targeting service tailored to specific visitors’ requirements. We also use it for market analysis. We may use this information to provide visitors with the most helpful products and services and to respond to inquiries.
We may store communication sent through the Site and/or resulting from Your use of the Services and/or the Site in any manner including, but not limited to use of any and all communication features. We may access and analyze such communications to improve the Services. In the event You do not want Us to store or monitor Your communications, You must refrain from using the Site and/or the Services.
We also use visitors' Computer Information to track usage, improve the design of the Site, offer products and services, to personalize Our visitors’ experiences, save visitors’ passwords in password-protected areas, and to ensure visitors are following the Site's Agreement. Additionally, in the event that all or most of Opinion Corp.'s stock and/or assets are transferred or sold to another entity, Opinion Corp. may transfer such information and information collected to the acquiring entity.
Contests and Sweepstakes
PissedConsumer.com may occasionally offer contests and sweepstakes, which may be entered online. All the information collected by PissedConsumer.com is securely maintained and used only for the purpose of conducting and fulfilment of the contest or sweepstakes. Once the contest or sweepstakes are finished, We reserve the right to remove any Personal Information collected. The information collected through PissedConsumer.com sweepstakes may be passed to a fulfilment house which may use the information to help run the contest or sweepstakes. Any such fulfilment house may not use the information for any other purposes and must agree to maintain the confidentiality of the information.
Communications from the Site
We may want to contact You with information about Our deals, product announcements, software updates, new features and special offers. You have the following choices to opt out of future communications:
- You can respond to the email you received and request to be unsubscribed by including the word "unsubscribe" in the subject and/or message body.
- You can unsubscribe at any time via the unsubscribe mechanism at the bottom of each email.
- If You want to unsubscribe from SMS You received from Us, You can email Us at email@example.com. Alternatively, You can unsubscribe through Your account by logging in, going to the “Notifications” section and making Your subscription selections.
Collection and Usage of Information – Third-Party Sites and Affiliates
Please use the following links to review privacy policies of Our major advertisers and traffic analysis companies:
Please be informed that We do not store Your credit card information on Our servers. The payment processors are responsible for the storage of such information in accordance with their policies and procedures.
We may occasionally use Clarity software technology to make video recordings of some visitor sessions. We use it in strict compliance with the manufacturer’s policies and recommendations. We do not store any video recordings on our servers. All of the recordings are stored by Clarity. We may use session video recordings for our internal statistical purposes, market analysis, for the purposes of web analytics, and for the purposes of site improvement in accordance with specific visitors’ requirements. We reserve the right to use any other similar software technology(s) for similar purposes at our own discretion.
PissedConsumer.com uses a software technology called "cookies." Cookies are small text files that We and certain third parties place in visitors' computer browsers to store their preferences. Cookies, by themselves, do not tell Us Your e-mail address or other Personal Information unless You choose to provide this information to Us by, for example, registering at Our Site. However, once You choose to furnish the Site with Personal Information, this information may be linked to the data stored in the cookie.
We use ads provided by third-party advertisers to support the Site. Some of these advertisers may use technology such as cookies and web beacons when they advertise on Our Site, which will also send these advertisers (such as Google through the Google AdSense program) information including Your IP address, Your ISP, the browser You used to visit Our Site, and in some cases, whether You have Flash installed. This is generally used for geotargeting purposes (showing New York real estate ads to someone in New York, for example) or showing certain ads based on specific sites visited (such as showing real estate ads to someone who frequents realty sites). If you would like to unsubscribe from the ads, please follow the instructions here.
You may adjust your browser to reject cookies from Us or from any other website. Please consult the "Help" section of Your browser for more information. However, certain areas of Our Site can only be accessed in conjunction with cookies or similar identifiers and You should be aware that disabling cookies or similar identifiers might prevent You from accessing some of Our content.
In addition to cookies, We also utilize MD5 hashing algorithms at the stages of registration and complaint posting. In the event a user decides to post a complaint on Our Site and chooses to provide his/her e-mail address, such a user receives a thank-you e-mail containing a link to the complaint. This link includes a hash which, provided that a user follows it, ensures that such a user has an option to log in and/or register automatically by utilizing data stored on Our server from such user’s initial visit. Thus, We make your experience of using Our Site more convenient.
Session Video Recording
PissedConsumer.com may occasionally use software technologies called Webvisor and Hotjar to make video recordings of some visitor sessions. We use them in strict compliance with the manufacturers' policies and recommendations
PissedConsumer.com does not store any video recordings on its servers; all of the recordings are stored by Webvisor and Hotjar. We may use session video recordings for Our internal statistical purposes, market analysis, for the purposes of web analytics, and for the purposes of the site improvement in accordance with specific visitors’ requirements. PissedConsumer.com reserves the right to use any other similar software technology(s) for similar purposes at its own discretion.
Making a Call to Customer Service
PissedConsumer.com offers You a possibility to make a call to a representative of a company of your choice, provided that such a company is present on the Site and that We have a corresponding telephone number to make such a call. To operate this functionality, We use a cloud communications platform called Twilio.
We have adopted appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information We collect online.
You recognize and acknowledge that despite Our security measures, no data transmission over the Internet can be guaranteed to be completely secure, and no data is completely secure from an unauthorized third-party access.
To ensure Your protection and safety when using the Site, We may remove certain types of sensitive personal information from Our Site including, but not limited to:
social security numbers;
bank account numbers;
credit card numbers;
images of signatures;
nude or sexually explicit images that were uploaded or shared without Your consent;
confidential, personal medical records of private people.
Personal information We usually do not remove includes, but is not limited to:
dates of birth;
We usually do not remove information that can be found on official government websites and/or regular websites because the information is publicly available.
Phishing: Phishing attacks attempt to steal consumers' personal identifiable information and financial accounts credentials. "Phishers" use 'spoofed' e-mails leading consumers to counterfeit websites designed to trick recipients into divulging Sensitive Personal Information such as credit card numbers, account numbers, nicknames, passwords, and social security numbers. WE DO NOT SEND EMAILS ASKING YOU TO PROVIDE OR CONFIRM SENSITIVE PERSONAL INFORMATION OR YOUR NICKNAME OR PASSWORD!
If You receive such email communications, please forward them immediately to Our Privacy Administrator at firstname.lastname@example.org and then immediately delete the fraudulent email from Your computer.
If You have any questions about Our privacy practices, please e-mail or write to Us using the contact information provided below. If You believe that Our Site has collected incorrect information or if You would like to dispute any information, please contact Us using the same address below. In order to send Us a data access request, please email us at email@example.com.